Answered By: Glen Bogardus
Last Updated: Apr 11, 2017     Views: 60

Simply put, the SUNY Potsdam College Libraries will be charged a fee to borrow the specific item you requested. This is unusual. We are asking you to speak to a librarian, who will approve your ILL request.


The SUNY Potsdam College Libraries does not charge for ILL service. However, the libraries that lend sometimes charge for use of their materials. We attempt to borrow from free lenders first but resort to libraries that charge when there are no free options. The College Libraries will pay these fees for any copy requests. However, we will only pay for loan requests (that is, items shipped from other libraries) when there is a real academic need for the requested material.

If you received that message, there are no free lending libraries for the item you want. Meeting with a SUNY Potsdam librarian gives you a chance explain how the material is needed for your research. Often, librarians will find alternative resources to fill your information needs that are free and/or immediately available. If there are no viable alternatives, the librarian will contact the ILL office, and your requested material will be ordered immediately.

What to Do     

Visit a librarian at the Crumb Library Reference Desk during desk hours, or send an email to

  • In email or in person, be sure to mention your ILL request up front.
  • In email, for best results, provide your ILL Transaction Number in the subject line.


Faculty and staff ILL is subsidized by the College Libraries, and they are not required to meet with a librarian under normal circumstances.

The College Libraries will not subsidize charges for community borrowers (patrons who are not SUNY Potsdam students, faculty or staff). In these cases, we encourage community borrowers to visit their local public library.

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